Helpful Information
To get the most from customer support, please have the following information ready. If you’re troubleshooting, be near the machine if possible.
- System model and serial number
- Controller and workstation software build numbers
- Detailed description of any problem you are experiencing
- Your partner, reseller or distributor name (if contacting us via email)
For advanced troubleshooting, please provide by email:
- System CFG file, STL and/or CMB files
- Detailed photographs showing the issue
We’re Here for You
North America
+1 800-801-6491 (toll free)
+1 952-906-2225
Email: FDM Technology Support
Email: Polyjet Technology Support
Email: Maintenance Contracts
Europe, Middle East and Africa
+49 7229-7772-644 (direct phone)
+49 7229-7772-645 (indirect phone)
Email: EMEA Support
Email: Maintenance Contracts
Asia Pacific
+852 3944-8888
Email: Asia Pacific Support Info
Email: Maintenance Contracts
Latin America
+1 952-906-2225
Email: FDM Technology Support
Email: PolyJet Support
Email: Maintenance Contracts
Israel
+972 74-745-4400
+1 800-350-515 (toll free)
Email: PolyJet Support
Worlwide
+972 74-745-4396
Email: Worldwide Support
RedEye Customer Support
We Want Your Feedback
Stratasys leads the professional 3D printing industry, and you have our ear. Customer feedback is welcome.